Technical Support Engineer / Junior DevOps Engineer

About Us

Flagsmith is on a mission to empower teams to ship faster and continuously improve their products. We are a profitable, bootstrapped, innovative company focused on delivering an amazing open source alternative to larger venture backed companies. It’s important for us to continue to build an amazing company while being in control of our destiny -  profitability and sustainability are key in today’s world! 

We’re fueled by our customer growth, which comes from helping larger teams take control of their release processes. We work across all industries but have the biggest impact on high-risk environments like financial services, healthcare, telecommunications, and high tech manufacturing. We’ve built trust with our customers evident by our best in class net retention rates.

Our team spans multiple continents and is 100% remote, with deep roots in engineering and a strong focus on product quality, simplicity, and community. We are filled with team members who have been searching to have impact, and larger scope as opposed to being a cog at a large organisation! 

We’re growing our engineering team to build on the foundation that we have, and are looking for a keen technophile to join our ranks as we take the next step in our growth journey. 

What We’re Looking For 

We’re looking for someone with a deep curiosity regardless of the technology stack. You should have a good technical background, particularly working with infrastructure, and a passion for solving technical problems — both for customers, and within the internal engineering team. 

The role will be a hybrid across technical support and DevOps responsibilities. As part of the technical support component of the role, you will have the chance to work closely with our customers to get an in-depth understanding of the technical space in which we operate, and the problem areas. You will then use that knowledge to help improve the processes, and technologies used within the engineering team as part of the DevOps component of the role.

What You’ll Do

Technical Support Responsibilities

  • Provide support to our Customer Success team in troubleshooting technical issues for our customers across multiple different deployment types, and multiple programming languages. Examples of scenarios include:
    • Integration issues in our customer’s applications
    • Deployment issues for our self-hosted customers
    • Technical faults in our SaaS platform
  • Tackle performance and scaling problems for customers deploying Flagsmith in their own infrastructure.
  • Answer technical questions and provide hands-on assistance with deployment and integration options for new and prospective customers.

DevOps Engineering Responsibilities

  • Help improve and maintain our internal infrastructure processes by implementing new IaC projects, and CI/CD pipelines.
  • Perform maintenance activities across our hosted infrastructures (SaaS and Private Cloud).
  • Implement improvements and optimisations across our hosted infrastructures (SaaS and Private Cloud).

What You’ll Bring

  • 2+ years of experience in a Technical Support / SRE / DevOps role
  • Excellent troubleshooting skills, with demonstrated ability in root cause analysis across multiple technologies
  • Good understanding of cloud infrastructure, ideally having hands-on experience working with at least one of AWS, Azure or GCP
  • Experience working with Kubernetes in a production environment
  • Experience working with IaC technologies (Terraform, Pulumi, AWS CDK)
  • Understanding of modern software development best practices
  • Experience interfacing with customers in a technical setting

Nice to Haves

  • Experience writing tested, clean code for a production environment
  • Experience working with feature flagging technologies
  • Experience with Github Actions or similar CI/CD tooling

Why Join Flagsmith?

  • Shape the product and the company at a foundational level
  • 100% remote team—work where you’re most effective
  • Join a small, profitable, fast-growing company with strong product-market fit
  • Small engineering team that moves quickly to deliver impact
  • Deeply technical product, loved by engineers worldwide
  • Join a small, profitable, fast-growing company with strong product-market fit
  • Autonomy and ownership from day one
  • Competitive compensation and equity
  • Join a small, profitable, fast-growing company with strong product-market fit

You can send your cv/resume to jobs@flagsmith.com. (No recruiters please.)